We're here to help
Email support@zenonest.com. A person reads every message, usually within one business day.
Common questions
Do I give Zeno my bank login?
No. Your bank stays connected in your AI assistant (for example, in Muse), and Zeno never sees your bank login or credentials. When you ask, your assistant passes along balances and posted transactions. If your assistant has no bank connection, Zeno works from what you tell it.
How do I stop an assistant from reaching my data?
At app.zenonest.com → Settings, select Revoke next to its token. It takes effect immediately. You can also remove the connector inside the assistant.
Something Zeno knows about me is wrong.
Open What Zeno knows in the app to reword or reject it. Anything your assistant proposed stays a proposal until you confirm it.
The forecast looks off.
The most common cause is a stale balance. Ask your assistant to refresh balances from your bank, or update one on My money. The forecast's notes say what it assumed.
Can Zeno pay a bill or move money?
No. Zeno reads, forecasts and guides. It has no way to move money, and it never will.
How do I delete my data?
Email support@zenonest.com from the address you sign in with. We'll confirm and delete your household and its records. See the privacy policy for details.
Security issues
Report a vulnerability to security@zenonest.com. See Security.